# 1

Sonitrol New England

Pros

  • Highly-rated Customer Service
  • Verified Audio Intrusion Detection
  • Comprehensive Video Surveillance Features
  • $15,000 Sonitrol Warranty

Cons

  • Only Available in New England
  • Lack of Pricing Information
9.0

Overall Score

# 2

Pros

  • Extensive Security
  • Professional Maintenance and Installation

Cons

  • High Upfront Costs
  • Limited Information About Products
  • No Warranty
7.9

Overall Score

# 3

Pros

  • Services Residential & Commercial Buildings
  • Quick Response Time
  • Good Customer Service
  • In-house Professionals
  • Customizable Systems

Cons

  • Lack of Pricing Information and Other Details Online
  • Older Equipment
  • Only Available Locally
7.8

Overall Score

# 4

Cape Cod Alarm

Pros

  • Provide 24/7 service to existing customers
  • Monitoring on all of their installations
  • Knowledgeable and well-trained staff

Cons

  • Some reports of false alarms and police dispatches
  • Limited pricing transparency
  • App issues causing systems to malfunction
  • Slow support response
7.7

Overall Score

# 5

Pros

  • 24/7 Professional Monitoring
  • Intrusion Detection for Businesses
  • Convenient Commercial Security Solutions
  • Large Company

Cons

  • Slow Customer Service Response Times
  • Long Contract Length
  • Expensive Equipment Upgrades
  • Many Unhappy Customers on Review Sites
7.3

Overall Score

# 6

American Alarm

Pros

  • Local Monitoring Station in Arlington, MA
  • 40+ years serving Massachusetts, Connecticut, and Rhode Island
  • Installs Video Surveillance Systems

Cons

  • DMP systems make it hard for customers to switch security providers
  • No Free or Discounted Systems
  • Poor Customer Reviews
6.1

Overall Score