Alarm New England
Pros
- Highly-rated Customer Service
- Professional Installation
- Month-to-Month Options Available
- Plans starting from $26.99
- Able to Reuse Existing Equipment
Cons
- Only Available in New England
- Professional Installation Only
# 1
# 2
Vivint
Pros
- Extensive Smart Home Options
- Up-to-Date Equipment
- “Crash and Smash” Protection
- 30-Day Trial Period
- Customizable Systems
Cons
- Above-Average Monthly Cost
- Proprietary Equipment
- Professional Installation Required
# 3
Wayne Alarm
Pros
- Services Residential & Commercial Buildings
- Quick Response Time
- Good Customer Service
- In-house Professionals
- Customizable Systems
Cons
- Lack of Pricing Information and Other Details Online
- Older Equipment
- Only Available Locally
# 4
Cape Cod Alarm
Pros
- Provide 24/7 service to existing customers
- Monitoring on all of their installations
- Knowledgeable and well-trained staff
Cons
- Some reports of false alarms and police dispatches
- Limited pricing transparency
- App issues causing systems to malfunction
- Slow support response
# 5
ADT
Pros
- 6-month Money-back Guarantee
- ADT Pulse App
- Cheap Installation
- Large Company
Cons
- Slow Customer Service Response Times
- Free Installation Only For Certain Plans
- No Month-to-Month Contracts
- Many Unhappy Customers on Review Sites
# 6
American Alarm
Pros
- Local Monitoring Station in Arlington, MA
- 40+ years serving Massachusetts, Connecticut, and Rhode Island
- Installs Video Surveillance Systems
Cons
- DMP systems make it hard for customers to switch security providers
- No Free or Discounted Systems
- Poor Customer Reviews
# 7
Brinks
Pros
- Nest/Alexa Compatibility
- 30-day Trial Period
- Customizable Systems
- Crash and Smash Protection
Cons
- Pushy sales process
- Cameras and Sensors are Allegedly Poor Quality
- Inconsistent Quality of Professional Installation
- Poor Customer Service
# 8
Protect America
Pros
- No Activation or Installation Fees
- Low Upfront Equipment Cost
- Integrates with Alexa and Home Automation Devices
- Money-back Guarantee
Cons
- Restrictive Cancellation Policy
- No Month-to-Month Contracts
- Limited Equipment Options
# 9
SimpliSafe
Pros
- No Long-term Contracts
- Monthly Fee Starts at $14.99
- Good Home Security Option for Renters
- 60-Day Trial Period
- Customizable Systems
Cons
- Monitoring outsourced
- Equipment Can Be Hacked or Jammed
- Proprietary Equipment
- No Professional Installation Options
# 10
Xfinity Home Security
Pros
- Bundled with Internet and Cable
- Newer Wireless Technology
- Simple Installation
Cons
- Prices Increase Each Year
- Proprietary Equipment
- Minimum 2-year Agreement; No Month-to-Month Contracts
- Additional Xfinity Services Required
- Poor Customer Reviews
