Traditional Commercial Grade Security


Overall Score

2 days ago



Rating: 7.3 / 10 (Great)

Founded in 1874, ADT is one of the oldest and largest home security companies in the world. It has a long track record as a security company and almost everyone is familiar with their blue logo.

Their newer equipment has fixed most of the security holes that plagued earlier versions. However, ADT still has room for improvement, as evidenced in numerous online reviews.

Consumers expressed concerns over malfunctioning equipment and how long it takes for ADT customer service to respond to support tickets.


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How is ADT Rated?

Contract & Price
Technology Integration
Overall Rating: 7.3 / 10 (Great)

ADT is the largest security service provider in the U.S. and Canada, and it has been protecting its customers for over 140 years. The equipment available varies by area and dealer, but customers can choose from Honeywell, General Electric, and ITI manufactured systems.

  • 24/7 Professional Monitoring
  • Intrusion Detection for Businesses
  • Convenient Commercial Security Solutions
  • Large Company
  • Slow Customer Service Response Times
  • Long Contract Length
  • Expensive Equipment Upgrades
  • Many Unhappy Customers on Review Sites


Equipment - 5 / 10

ADT Commercial features excellent security monitoring services and provides businesses with 24/7 video surveillance. In the event that a security alarm becomes triggered, ADT’s security professionals will alert the appropriate emergency responders on your behalf. The same protection applies to homes in situations involving burglaries, fires, and carbon monoxide leaks, depending on the security package consumers opt for.

Customizable security packages allow business owners to tailor security solutions to suit their business’s needs. Professional equipment installations start at $149 and include three indoor cameras with free installation. The standard ADT Commercial packages include:

  • Secure (intrusion detection, alarm/temperature monitoring, and flood detection)
  • Interactive (Secure + automation and interactive services)
  • Complete (includes all security solutions + video security)

Additional Security Services

Business owners can opt for additional services for each of ADT’s security packages, such as:

  • Cyber Security Solutions: Protects system networks and customer data
  • Access Control: Key fob entry into buildings as well as designated access control into critical areas
  • Video Verification: Captured footage of intruders prioritizes responses from the authorities and helps reduce false alarms.

Installation Professional
Equipment Manufacturer Honeywell, GE, ITI
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Security Monitors, Sensors, & Devices

  • Intrusion Protection
  • Door & Window Sensors
  • Garage Door Sensors
  • Motion Sensors
  • Glass Break Protection
  • Recessed Door Sensors
  • Crash & Smash Protection
  • Surveillance
  • Indoor Cameras
  • Outdoor Cameras
  • Doorbell Cameras
  • Tilt & Pan Cameras
  • Live Surveillance
  • Event-triggered Surveillance
  • Environmental Protection
  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke
  • Life Safety
  • Panic Button
  • Medical Alert


Monitoring - 8 / 10

Monitored intrusion detection safeguards businesses in the event of a break-in using professionally installed security sensors that can detect movement, pressure from impact, and breaking glass.

If someone enters the building and triggers the sensors, ADT agents receive an alert and will immediately notify authorities of the intrusion. Subject to terms and conditions, ADT also offers up to $500 off of insurance deductibles in the event of a burglary with the intrusion detection system already armed.

Monitoring Options Professional Monitoring
Monitoring Technology Cellular
Number of Monitoring Centers 6
Monitoring Center Type Owned
Professional Monitoring Services 24/7 Professional Monitoring
Fire Department Dispatch
Police Dispatch
Medical Dispatch

How much does ADT cost?

Contract & Price - 5 / 10

ADT is not very transparent about the pricing of the plans or equipment. For example, you are unable to see at a glance the price of motion detectors, additional control panels or carbon monoxide detectors. Potential customers should be aware that there are often additional fees that will raise the total bill when all is said and done. Plus, ADT tends to raise its rates on their customers.

ADT offers some free equipment as part of their packages, typically older or refurbished, that offers fewer features than systems made by other companies.

A new ADT customer will be able to take advantage of its lowest monitoring plan, however, this plan does not come with free equipment installation or the extended limited warranty. You will be required to sign a monitoring contract. Most 1 to 2-star ratings left by ADT customers complained about the company’s 36-month service contract minimum.

Monthly Fee (min) $28.99
Monthly Fee (max) $58.99
Number of Available Packages 4
Installation/ Activation Fee $99.00
Equipment Starting Cost $0.00
Contract Required
Cancellation Policy Early termination by Customer, ADT may charge 75% of the monthly service charges due for the balance of the initial 36-month term.
Warranty 90 Days Limited Warranty


Technology Integration - 6 / 10

ADT offers solid technology integration in comparison to other providers. With features like email and text alerts, live surveillance, and remote arm/disarm, functions you can access through their solid iPhone and Android apps.

While ADT offers quality name-brand products like Google Nest doorbells and Nest indoor cameras, adding a single upgrade to a customizable package can raise upfront costs by several hundred dollars.

  • Mobile Access & Alerts
  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm
  • Geo-location Services

ADT reputation

Reputation - 7 / 10

Many ADT customers have voiced concerns in public reviews that they are generally unhappy with the company and its customer service. Several reviews cited problems with sales reps not showing up for scheduled appointments, and long waiting times on hold with customer service.

Other reviews from ADT customers using its monitoring services have mentioned that they were charged high cancellation fees and expensive rates for installation and service visits.

ADT has been sued in multiple instances for selling unsecured equipment to their customers. The $16M class action settlement in February of 2018 being the most recent.

Trust Pilot Rating 2.2 out of 10
BBB Rating A+
Number of BBB Positive Reviews 10
Number of BBB Neutral Reviews 4
Number of BBB Negative Reviews 214
Date Collected 2022-09-24
Year Founded 1874
  • Certifications & Associations
  • Certifications & Associations
  • Underwriter’s Laboratory (UL)
  • Factory Mutual (FM)
  • Electronic Security Association
  • New York City Fire Department
Top Rated

Overall Score

  • Highly-rated Customer Service
  • Verified Audio Intrusion Detection
  • Comprehensive Video Surveillance Features
  • $15,000 Sonitrol Warranty