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Cape Cod Alarm

Home Security for Barnstable County

6.2

Overall Score

2 days ago

Cape Cod Alarm

Review

Rating: 6.2 / 10 (Average)

When it comes to choosing an alarm company, you want to know that you’ve chosen the best. Nothing is more important than the safety and well-being of your home. In this review of Cape Cod Alarm, we’ll take an in-depth look at this company that’s been serving the people of Massachusetts for decades.

Cape Cod Alarm is a family run business founded over 35 years ago by brothers Gene, Richard, and Al Cormier. The company offers alarm products and services to the areas of Cape Cod and Southeastern Massachusetts. They are experts in designing, installing, maintaining, monitoring, and repairing security and fire alarm systems and offer solutions and peace of mind to homes and businesses alike. Their employees strive to have extensive knowledge of all installations so that they can pass it on to customers.

Although they have been around for a while, they have adapted with the times, and their systems use the most up to date technology available.

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How is Cape Cod Alarm Rated?

Breakdown
Equipment
6/10
Monitoring
7/10
Reputation
4/10
Contract & Price
4/10
Technology Integration
6/10
Overall Rating: 6.2 / 10 (Average)

Cape Cod Alarm seems to have a lot going for it, but with limited online resources available, customers must call in with limited understanding of the product and have a sales rep explain everything over the phone. If they could provide clarity about their products, services, and costs online, they could really show off the capabilities of Alarm.com technology and strengthen their digital presence.

Pros
  • Provide 24/7 service to existing customers
  • Monitoring on all of their installations
  • Knowledgeable and well-trained staff
Cons
  • Some reports of false alarms and police dispatches
  • Limited pricing transparency
  • App issues causing systems to malfunction
  • Slow support response

HOW DOES Cape Cod Alarm WORK?

Equipment - 6 / 10

Cape Cod Alarm offers comprehensive alarm systems including the basics like fire alarm systems, smoke alarms, and carbon monoxide detectors. They also offer more advanced equipment, such as motion detectors, door/window sensors, medical alert buttons, and fire sprinkler and suppression systems. A number of innovative extras like doorbell cameras and other camera systems can also be installed to monitor your property as well as access control systems

24-hour Monitoring. You can monitor your home from anywhere using HD quality video which is sent straight to your smartphone. The video devices connect to your security system so that you receive alerts whenever any odd activity is detected, and you can see what it happening if an alarm goes off

Energy Monitoring. Cape Cod Alarm offers smarter energy savings by connecting your thermostats and lights to your security system so that you can schedule them to turn on and off. You will also be notified if a gas or water leak is detected.

Access. Customers can lock and unlock their door remotely with lock codes and can set time-limited access codes. You will receive notifications if a door has been left unlocked, and you are able to see who has just unlocked or locked your door. This technology means you can control who enters your property when you’re not there, and you’ll never have to worry about forgetting your keys again.

Installation Professional
Equipment Manufacturer Alarm.com
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Security Monitors, Sensors, & Devices

  • Intrusion Protection
  • Door & Window Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors
  • Crash & Smash Protection
  • Surveillance
  • Indoor Cameras
  • Outdoor Cameras
  • Environmental Protection
  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke
  • Life Safety
  • Panic Button

MONITORING

Monitoring - 7 / 10

Cape Cod Alarm offers their basic monitoring plan alongside home automation through an app.

Cape Cod Alarm provide services for both home and businesses. The services they provide include:

  • Installation
  • Repairs
  • Upgrades
  • Customer training on how to use systems
  • Monitoring

Cape Cod Alarm offer monitoring on all of their installations. According to their website, their systems are monitored at their central station, which is Cape Cod’s only U.L. listed monitoring station. The professional Monitoring Dispatchers immediately communicate to local fire, police, and ambulance services—as well a designated caretaker and other rescue professionals.

Cape Cod Alarm monitoring works in the case of non-emergencies too. For example, if a door or window is opened, you should be sent fast and reliable alerts to your smartphone.

Monitoring Options Professional Monitoring
Monitoring Technology Cellular
Broadband
Number of Monitoring Centers 1
Professional Monitoring Services 24/7 Professional Monitoring
2-Way Intercom
Fire Department Dispatch
Police Dispatch
Medical Dispatch

How much does Cape Cod Alarm cost?

Contract & Price - 4 / 10

Because every system is customized to your particular needs, there isn’t very much specific information online about Cape Cod Alarm pricing. But they do state that a variety of service plans are available for a one year fixed rate. The plans cover both home and business accounts for things like battery tests, fire inspections, and labor.

You can request a consultation or a quote on their website. Security prices depend on the size of the home or business, and the plans are typically sold with a low upfront cost and an ongoing monthly service fee.

Cape Cod Alarm also states that they offer new customer specials, such as 3 months free monitoring if you refer a friend to them. Furthermore, they also offer a free yard sign that you can pick up at any time to deter criminals.

Monthly Fee (min) Undisclosed
Monthly Fee (max) Undisclosed
Number of Available Packages Undisclosed
Installation/ Activation Fee Undisclosed
Equipment Starting Cost Undisclosed
Contract Required Undisclosed
Minimum Contract Length Undisclosed
Cancellation Policy Undisclosed
Warranty Undisclosed

TECHNOLOGY INTEGRATIONS

Technology Integration - 6 / 10

Cape Cod Alarm uses some of the most innovative, up to date technology available, offering smart home and business solutions to suit the needs of each of their customers. They provide customers with totally remote access from a smartphone, computer, or smartwatch and use a dedicated cellular connection so that there is less chance of it cutting out.

Video alerts. Alerts are sent by text or email whenever system activity is detected.

Geo services. This uses the location of your smartphone and geofences to know when you are approaching or have left the property.

One touch control. Customers can arm and control their entire home remotely with the touch of a button.

Real-time awareness. Customers can see that their kids have arrived home safely from school.

Business Management. Customers can know that their business is running smoothly with live video, activity reports, user-codes, and multi-site management.

Doorbell camera. Customers can see who is at the door before they open it with a wi-fi enabled camera.

  • Mobile Access & Alerts
  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm
  • Home Automation
  • Lighting Control
  • Thermostat Control
  • Electronic Door Locks
  • Event-triggered Automation
  • Geo-Fencing

Cape Cod Alarm reputation

Reputation - 4 / 10

Cape Cod Alarm has served customers in and around Southeastern Massachusetts for over 30 years, and one of the main reasons for their continued success is referrals from the loyal families and businesses they provide alarms to. Their main objective is customer satisfaction, and they pride themselves on 24/7 customer support.

Customer reviews are generally positive, with customers quoting the thorough, informative staff, and the fair prices and lack of upselling as good aspects. Negative reviews state that Cape Cod Alarm’s service department seems overloaded and struggles to deal with simple requests, that they did not deliver on certain proposals and that there are faults with some of the alarms, including false alarms. There have also been some complaints about the reliability of the technology including the cameras. But overall, negative reviews are overshadowed by an overwhelming amount of positive ones.

Trust Pilot Rating N/A
BBB Rating A+
Yelp Rating 2 out of 5
Google Rating 4.2 out of 5
Facebook Rating Undisclosed
Date Collected 2019-5-26
Year Founded 1972
  • Certifications & Associations
  • Underwriter’s Laboratory (UL)

Cape Cod Alarm Summary

In Conclusion

If you live on Cape Cod and are in need of a security system, they’s definitely a company worth considering. They are locally owned and operated and focus all their attention on fulfilling the needs of their customers in the area. Keep in mind that you will have to make a large investment upfront.

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Overall Score

  • Excellent reputation for customer service
  • Security camera & mobile app options
  • 100-day free trial, risk-free, money-back guarantee
  • Home automation devices available