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Wayne Alarm

Local Massachusetts Company based in Lynn, MA

7.2

Overall Score

2 days ago

Wayne Alarm

Review

Rating: 7.2 / 10 (Good)

Wayne Alarm engages in the design and installation of alarm systems for residential and commercial customers living in the state of Massachusetts.

Wayne provides burglar alarm, access control, fire, and video surveillance solutions, primarily out of the North Shore and has a strong presence in Lynn and Salem. Wayne Alarm also offers various types of hardwired alarm systems, including burglar detection and fire systems.

Overall, Wayne Alarm is an excellent company for people living in nearby local communities, but renters or people who are planning on moving are better off looking elsewhere.

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How is Wayne Alarm Rated?

Breakdown
Equipment
8/10
Monitoring
9/10
Reputation
8.5/10
Contract & Price
6/10
Technology Integration
8/10
Overall Rating: 7.2 / 10 (Good)

Founded in 1968, Wayne Alarm is a family-run, locally-operated company that provides residential and business security equipment and monitoring. The company offers 24/7 alarm monitoring, home automation, fire alarms & smoke detectors, as well as security cameras. Overall, Wayne Alarm is an excellent company for people living in local communities, but renters or people who are planning on moving are better off finding a home security company that provides national service.

Pros
  • Services Residential & Commercial Buildings
  • Quick Response Time
  • Good Customer Service
  • In-house Professionals
  • Customizable Systems
Cons
  • Lack of Pricing Information and Other Details Online
  • Older Equipment
  • Only Available Locally

HOW DOES Wayne Alarm WORK?

Equipment - 8 / 10

When you purchase Wayne Alarm products and sign up as a customer, you have access to a wealth of tools and resources to enhance your experience. Customers can manage their account online and access educational material. Customer service agents are friendly and helpful. Wayne Alarm is a local alarm company that is only available in certain areas of Massachusetts — . something to consider if you are planning on moving out of the service area.

Wayne Alarm offers a wide variety of home security equipment including alarm systems, home automation, doorbell cameras, fire alarms & smoke detectors, and security cameras. Their system starts with a control panel, which comes in multiple options ranging from the basic to a full-color touchscreen option. On top of that, the company uses a broad range of security products from manufacturers in the industry like Honeywell, DSC, Ademco, and First Alert, among others.

Installation Professional
Equipment Manufacturer Honeywell
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Security Monitors, Sensors, & Devices

  • Intrusion Protection
  • Door & Window Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors
  • Crash & Smash Protection
  • Surveillance
  • Indoor Cameras
  • Outdoor Cameras
  • Doorbell Cameras
  • Environmental Protection
  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke
  • Life Safety
  • Panic Button

MONITORING

Monitoring - 9 / 10

Some home security companies will contract with other agencies to provide assistance to their customers. But with Wayne Alarm, everyone you’ll deal with is locally based working out of in the company’s main office so you know what you’re getting when you work with them.

When you have an emergency at home such as a break-in, you need help fast. While the industry’s standard response time is 60 seconds, Wayne Alarm attests that their trained operators will receive notification of your emergency and will take action within 30 seconds.

Monitoring Options Professional Monitoring
Monitoring Technology Cellular, Broadband
Number of Monitoring Centers 1
Monitoring Center Type Owned
Professional Monitoring Services 24/7 Professional Monitoring
2-Way Intercom
Fire Department Dispatch
Police Dispatch
Medical Dispatch

How much does Wayne Alarm cost?

Contract & Price - 6 / 10

Wayne Alarm has an impressive list of products and offerings, and its experience is as good as anyone in the industry. One problem, however, is that if you want to see pricing information, you have to call them to get a quote. You can’t simply look online and find out how much you can expect to pay for a system.

The Wayne Alarm website does offer some useful tools for customers, but lacks key information for consumers who are shopping for a home security company. Information such as contracts, warranties, prices, and return policies are difficult to find which can be frustrating for consumers trying to evaluate their options.

Monthly Fee (min) $33.95
Monthly Fee (max) $52.95
Number of Available Packages 3
Installation/ Activation Fee Unknown
Equipment Starting Cost Unknown
Contract Required
Minimum Contract Length 36 months
Cancellation Policy Unknown
Warranty Unknown

TECHNOLOGY INTEGRATIONS

Technology Integration - 8 / 10

Control your home security system, lights, locks, and thermostat remotely, right from your smartphone or mobile device using the Total Connect app. Arm and disarm your system with all of your devices, receive event notifications, schedule automatic changes, check your home, and receive video clips anytime, anywhere.

  • Mobile Access & Alerts
  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm

Wayne Alarm reputation

Reputation - 8.5 / 10

For over 50 years, local Massachusetts homeowners have been trusting Wayne Alarm to help keep them safe, protected, and educated about security. The company has excellent customer reviews online, with many people saying that the security experts at Wayne Alarm are knowledgeable about what they do.

Trust Pilot Rating Not Rated
BBB Rating A+
Yelp Rating 4 out of 5
Google Rating 5 out of 5
Facebook Rating 4.7 out of 5
Date Collected 2018-11-21
Year Founded 1968
  • Certifications & Associations
  • Underwriter’s Laboratory (UL)
  • CSAA Five Diamond Certification

Wayne Alarm Summary

In Conclusion

Wayne Alarm is an excellent company. It offers high-end home security equipment and advanced smart home technology. However, even though the company has continually added communities to its home and business security areas, Wayne Alarm primarily serves communities in Massachusetts. If you a renter or planning to move, you’re better off with another home security service. On the other hand, if you live in their service area, Wayne Alarm might be the home security company you’ve been looking for.

Wayne will have you covered no matter what your needs are at home. And with home automation, you’ll get much more than intrusion alerts. If you don’t mind connecting with the company over the phone to obtain pricing information and contract details, Wayne Alarm is a solid choice to protect you and your family.

Top Rated
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Overall Score

  • Excellent reputation for customer service
  • Security camera & mobile app options
  • 100-day free trial, risk-free, money-back guarantee
  • Home automation devices available