Sonitrol New England

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Overall Score

2 days ago

Sonitrol New England


Rating: 9.0 / 10 (Excellent)

Sonitrol New England offers business-dedicated security solutions fully integrated into a single monitoring platform that allows consumers convenient access to high-end technology and sophisticated security features. The company’s Integrated Solutions Suite provides businesses with verified audio intrusion detection, keyless access control systems, fire detection services, and SonaVision live video surveillance.

With over fifty years of experience, Sonitrol New England services businesses of all sizes across a range of different industries with base locations in Connecticut, Rhode Island, and Massachusetts.


# 1 in commercial Security

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How is Sonitrol New England Rated?

Contract & Price
Technology Integration
Overall Rating: 9.0 / 10 (Excellent)

Sonitrol New England receives our highest overall rating for their superior value among commercial security system companies. Providing the latest features, access control, and video surveillance technology one could want from a modern commercial security system, Sonitrol New England also offers lightning-fast monitoring from their UL-approved monitoring station. Their customer service has been recognized for excellence from many certification organizations.

  • Highly-rated Customer Service
  • Verified Audio Intrusion Detection
  • Comprehensive Video Surveillance Features
  • $15,000 Sonitrol Warranty
  • Only Available in New England
  • Lack of Pricing Information

HOW DOES Sonitrol New England WORK?

Equipment - 9 / 10

Verified Audio Intrusion Detection

Unlike conventional motion-based alarm systems, Sonitrol New England’s intrusion detection system captures both audio and video to verify break-ins in real-time. Once an alarm triggers inside your business, Sonitrol’s remote monitoring specialists can listen in and see whether or not an intruder has entered the building. After confirming a break-in, agents can provide responding police officers with live information regarding the intrusion as it occurs.

Sonitrol New England credits its verified audio alarm system as having the industry’s highest rates in apprehensions as well as the lowest rates in false alarms. The company offers retail businesses added hold-up alert features that activate live video and audio feeds if a burglary takes place during business hours. Other benefits of Sonitrol’s verified audio intrusion detection system include:

  • Audio-impact-triggered alarms allowing for early detection of break-ins
  • Higher level of coordination between Sonitrol agents and police forces
  • Prioritized response rates from local authorities due to real-time verification

Comprehensive Video Surveillance Features

Sonitrol New England provides top-tier video surveillance coverage for a number of industries including hotels, restaurants, warehouses, hospitals, and small businesses such as cafes and convenience stores. Its company-brand security cameras capture high-definition footage in both day and low-light conditions and allow consumers remote viewing and management through smartphones and desktops.

Some of Sonitrol’s other video surveillance features include:

  • Flow tracking that registers customers on a digital counter as they enter and exit your building
  • Camera analytics that differentiates between people, animals, and cars to provide smarter alerts
  • Video timelines with “important event” markers to review surveillance more quickly
    24/7 video and health monitoring that sends low battery level and camera obstruction alerts

$15,000 Sonitrol Warranty

While many security companies offer theft protection with their contracts, compensation typically ranges from $500 to $1,000 and only toward your insurance deductible.

Sonitrol New England believes so highly in its verified intrusion detection technology that it boasts a $15,000 warranty program for all of its customers. The warranty stipulates that if Sonitrol’s security system fails during the event of a break-in, the company will provide coverage for any repairs, damages, or losses, including stolen inventory, up to the warranty amount.

Installation Professional
Equipment Manufacturer Qolsys
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm
Video Surveillance
Fire Protection & Monitoring
Intrusion Detection
Access Control

Security Monitors, Sensors, & Devices

  • Intrusion Protection
  • Door & Window Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors
  • Surveillance
  • Indoor Cameras
  • Outdoor Cameras
  • Environmental Protection
  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke


Monitoring - 9 / 10

In addition to the standard control panel and sensors, you will also have the option of adding security cameras that you can access through the mobile app. With this, as well as all of Sonitrol New England’s commercial security systems, it comes with 24/7 alarm monitoring services.

Monitoring Options Professional Monitoring
Monitoring Technology 4G LTE
Number of Monitoring Centers 6
Professional Monitoring Services 24/7 Professional Monitoring
Fire Department Dispatch
Police Dispatch
Medical Dispatch

How much does Sonitrol New England cost?

Contract & Price - 8.5 / 10

The company provides two installation options: professional or DIY. Customers can choose between month-to-month plans or save money with a contract. Alarm New England offers a 100 Safe Nights Guarantee, which ensures that if a customer is not happy with their system, they can return it within 100 days for a full refund.

Monthly Fee (min) N/A
Monthly Fee (max) N/A
Number of Available Packages N/A
Wireless Sensors N/A
Equipment Starting Cost N/A
Contract Required
Minimum Contract Length N/A
Cancellation Policy N/A
Warranty N/A


Technology Integration - 9 / 10

Alarm New England features an unprecedented level of technology integration, focusing on easy-to-use, award-winning home automation devices which they design and manufacture themselves, unlike most home security companies. Even if a disconnection with the central monitoring station occurs, their touchscreen panel sends email and text alerts.

See what’s happening at your property
Control your whole home from a single screen. Whether you’re at work, on vacation or just relaxing in front of the TV, Alarm.com’s mobile app puts your home’s security, access and comfort at your fingertips.

Watch live video and recorded clips
1080p video from your security cameras stream directly to the app so you can view the live feed through your smartphone.

Remotely arm and disarm
Interactive security, video monitoring, energy management, and home automation solutions give you instant awareness and remote control for the places you care about most.

Real-time notifications
With the interactive app, you can also receive real-time email, text message, and push notifications for the specific events that matter to you.

Amazon Alexa
  • Mobile Access & Alerts
  • iPhone App
  • Android App
  • Email & Text Alerts
  • Remote Video Feed
  • Remote Arm/Disarm
  • Cloud Storage

Sonitrol New England reputation

Reputation - 8.5 / 10

Many customers have left reviews praising Sonitrol New England for the excellent customer service level provided by its employees. They’re strengths include being knowledgeable about the products and ability to customize the system depending on a business’s layout and circumstances.

Another strong point was company’s reliability. Many reviewers reported no issues for months or even years post-installation, and false alarms or technical glitches are extremely rare.

Many customers also appreciated the  user-friendly interface of the mobile app, which makes it easy to use and navigate, allowing users to monitor their business from anywhere, at any time.

Overall, this commercial security system company has a positive reputation among its customers for its excellent services, knowledgeable staff, reliability, and user-friendly technology.

Google Reviews Rating 4.0 out of 5
BBB Rating A+
Date Collected 2023-1-19
Year Founded 1972
  • Certifications & Associations
  • Underwriter’s Laboratory (UL)

Sonitrol is one of the largest regional commercial security companies and currently provides services to over 27,000 customers. The security company is known for its advanced alarm technology and quality customer service.

For a fully integrated security system equipped with commercial-grade technology and innovative features, Sonitrol New England makes a solid choice for businesses large and small. Its lack of available online pricing and standard policies make it a difficult company to commit to at first glance, however.

Reviewers stated that Sonitrol New England delivers dependable customer service—both for user questions and in emergency situations. The company highly receptive to customer feedback and works hard to implement recommended changes.

Alarm New England is a top-notch alarm and home automation company, using all the latest equipment and technology. The company offers a wide variety of options, features, and benefits. If you live in Connecticut, Massachusetts, Rhode Island, New Hampshire, Vermont, or Maine, Alarm New England is worth looking into. We recommend opting for its free security assessment to see if its pricing and services make the right fit for your company.

Top Rated

Overall Score

  • Highly-rated Customer Service
  • Verified Audio Intrusion Detection
  • Comprehensive Video Surveillance Features
  • $15,000 Sonitrol Warranty