Alliance Security

Primarily Serves Rhode Island


Overall Score

2 days ago

Alliance Security


Rating: 5.5 / 10 (Average)

Alliance Security began as a small working out of a bedroom in the CEO’s condo in Rhode Island. In 2008, they partnered with Monitronics (now Moni). In 2011, Alliance Security partnered with 2GIG Technologies, the innovator of hardware advancements in the industry. Alliance Security reported that in 2013 they have helped protect over 100,000 homes and families across the country.


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How is Alliance Security Rated?

Contract & Price
Technology Integration
Overall Rating: 5.5 / 10 (Average)

Alliance Security, Inc. offers several security packages with varied features and prices. Alliance Security is an authorized Moni dealer. Each available plan allows customers the flexibility of customizing their security systems. It should be noted, however, that Alliance Security, Inc. is the subject of pending government action for allegedly violating the Federal Trade Commission’s Telemarketing Sales Rule (TSR).

  • Variety of Security Equipment and Home Automation Devices
  • Monitoring Center is Five Diamond Certified
  • Monitoring is Outsourced to Moni
  • Hard Credit Check Required
  • No DIY installation Option
  • High Installation Costs and Monthly Fees

HOW DOES Alliance Security WORK?

Equipment - 6 / 10

Powered by Alarm.com Alliance Security, Inc. offers homeowners security monitoring services and home automation. The company has partnerships with Monitronics, Alarm.com, and 2GIG to offer technology for home automation and connected security. The equipment works with a dedicated 4G LTE wireless system (no landline needing).

Customers lock and unlock doors and can control lights, thermostats, and other smart devices from anywhere using Alliance’s smart home mobile app. The Vision option can be added to any package to enable live surveillance. The basic starter package includes a color touchscreen panel, 3 entryway contacts, 1 motion detector, 1 smoke alarm, 1 key fob remote control, a yard sign, and stickers. Their wireless cameras have been reported to have a short battery life (3-4 weeks).

Installation Professional
Equipment Manufacturer 2GIG Technologies
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Security Monitors, Sensors, & Devices

  • Intrusion Protection
  • Door & Window Sensors
  • Garage Door Sensors
  • Motion Sensors
  • Glass Break Protection
  • Surveillance
  • Indoor Cameras
  • Outdoor Cameras
  • Doorbell Cameras
  • Live Surveillance
  • Environmental Protection
  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke
  • Life Safety
  • Panic Button
  • Medical Alert


Monitoring - 7 / 10

Alliance, like Brinks Home Security, outsources monitoring to Monitronics (now known as Moni).

Monitoring Options Professional Monitoring
Monitoring Technology Cellular
Monitoring Center Type Outsourced
Professional Monitoring Services 24/7 Professional Monitoring
2-Way Intercom
Fire Department Dispatch
Police Dispatch
Medical Dispatch

How much does Alliance Security cost?

Contract & Price - 2 / 10

Their base package starts at $44.99 and their most expensive plan costs $59.99, which is significantly more expensive than the industry standard. They also use 5-year contracts and are known to raise their rates during the contract.

Customers can add or upgrade their systems at any time by purchasing additional devices. Door sensors are priced at $50, glass break detectors and motion sensors at $100, and image sensors go for $200. For additional information, customers must call Alliance Security, Inc.

Monthly Fee (min) $39.99
Monthly Fee (max) $69.99
Number of Available Packages 5
Installation/ Activation Fee $0.00
Equipment Starting Cost $100.00
Contract Required
Minimum Contract Length 36 months
Cancellation Policy The company does disclose its cancellation policy online.
Warranty Alliance provides a 12 month equipment warranty.

Contract & Price Fine Print

36-60 month service agreement


Technology Integration - 4 / 10

Through a partnership with Alarm.com, “home security becomes smart security.” By having an account with Alarm.com, customers can integrate video and home automation into their security, allowing them to control the entire system directly from their smartphone.

  • Mobile Access & Alerts
  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm
  • Home Automation
  • Lighting Control
  • Thermostat Control
  • Electronic Door Locks
  • Event-triggered Automation
  • Unique User Codes

Alliance Security reputation

Reputation - 3 / 10

In 2014, the Federal Trade Commission, with the assistance of the U.S. Department of Justice, settled a complaint against Alliance Security that illegally called millions of consumers on the FTC’s National Do Not Call (DNC) Registry to pitch home security systems.

According to the FTC, the company’s marketing agency used robocalls from “Tom with Home Protection,” fake survey calls, and calls to phone numbers on the National Do Not Call Registry to illegally obtain contact information. They made calls to consumers without checking to see if they had registered their telephone numbers on the DNC Registry.

The company seems understaffed. Many customers report that Alliance has lackluster customer service and will sometimes fail to return calls for months at a time. If you are fortunate enough to get someone on the phone, they are generally helpful and pleasant.

Trust Pilot Rating 9.2 out of 10
BBB Rating B+
Number of BBB Positive Reviews 3
Number of BBB Neutral Reviews 1
Number of BBB Negative Reviews 36
Date Collected 2018-07-18
Year Founded 2009
  • Certifications & Associations
  • Underwriter’s Laboratory (UL)
  • Central Station Alarm Association (CSAA)
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