# 1

Alarm New England

Pros

  • Highly-rated Customer Service
  • Professional or Self-Installation
  • Month-to-Month Options Available
  • Plans starting from $26.99
  • Able to Reuse Existing Equipment

Cons

  • Only Available in New England
  • Cannot Service Systems in Properties Larger than 5,000 sq ft
8.9

Overall Score

# 2

Pros

  • Extensive Smart Home Options
  • Up-to-Date Equipment
  • “Crash and Smash” Protection
  • 30-Day Trial Period
  • Customizable Systems

Cons

  • Above-Average Monthly Cost
  • Proprietary Equipment
  • Professional Installation Required
8.0

Overall Score

# 3

Pros

  • 6-month Money-back Guarantee
  • ADT Pulse App
  • Cheap Installation
  • Large Company

Cons

  • Slow Customer Service Response Times
  • Free Installation Only For Certain Plans
  • No Month-to-Month Contracts
  • Many Unhappy Customers on Review Sites
7.6

Overall Score

# 4

Frontpoint

Pros

  • Good Customer Service
  • DIY Installation
  • “Crash and Smash” Protection
  • Medical Alert Systems Available
  • Customizable Systems

Cons

  • Monitoring outsourced
  • No Month-to-Month Contracts
  • DIY installation only
7.5

Overall Score

# 5

Wayne Alarm

Pros

  • Services Residential & Commercial Buildings
  • Quick Response Time
  • Good Customer Service
  • In-house Professionals
  • Customizable Systems

Cons

  • Lack of Pricing Information and Other Details Online
  • Older Equipment
  • Only Available Locally
7.2

Overall Score

# 6

Pros

  • Nest/Alexa Compatibility
  • 30-day Trial Period
  • Customizable Systems
  • Crash and Smash Protection

Cons

  • Pushy sales process
  • Cameras and Sensors are Allegedly Poor Quality
  • Inconsistent Quality of Professional Installation
  • Poor Customer Service
6.5

Overall Score

# 7

American Alarm

Pros

  • Local Monitoring Station in Arlington, MA
  • 40+ years serving Massachusetts, Connecticut, and Rhode Island
  • Installs Video Surveillance Systems

Cons

  • DMP systems make it hard for customers to switch security providers
  • No Free or Discounted Systems
  • Poor Customer Reviews
6.1

Overall Score

# 8

Protect America

Pros

  • No Activation or Installation Fees
  • Low Upfront Equipment Cost
  • Integrates with Alexa and Home Automation Devices
  • Money-back Guarantee

Cons

  • Restrictive Cancellation Policy
  • No Month-to-Month Contracts
  • Limited Equipment Options
6.0

Overall Score

# 9

SimpliSafe

Pros

  • No Long-term Contracts
  • Monthly Fee Starts at $14.99
  • Good Home Security Option for Renters
  • 60-Day Trial Period
  • Customizable Systems

Cons

  • Monitoring outsourced
  • Equipment Can Be Hacked or Jammed
  • Proprietary Equipment
  • No Professional Installation Options
5.9

Overall Score

# 10

Xfinity Home Security

Pros

  • Bundled with Internet and Cable
  • Newer Wireless Technology
  • Simple Installation

Cons

  • Prices Increase Each Year
  • Proprietary Equipment
  • Minimum 2-year Agreement; No Month-to-Month Contracts
  • Additional Xfinity Services Required
  • Poor Customer Reviews
5.5

Overall Score