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American Alarm

Regional New England Security, Services Camera Systems

6.1

Overall Score

2 days ago

American Alarm

Review

Rating: 6.1 / 10 (Average)

American Alarm was founded in 1971 by three engineers from the Massachusetts Institute of Technology (MIT).

New England’s largest independent security system and monitoring provider, even offering more complex fire system installations and sprinklers for commercial properties. American Alarm operates its own 24-hour home security monitoring center. The center is UL listed and CSAA certified.

American Alarm offers customers the option of a cellular or landline system and uses both Honeywell and DMP equipment. Its emphasis on local is a minor drawback, as it only services parts of Massachusetts, New Hampshire, and Rhode Island. More significantly, American Alarm equipment tends to be more expensive than many other brands.

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How is American Alarm Rated?

Breakdown
Equipment
4/10
Monitoring
8/10
Reputation
3/10
Contract & Price
5/10
Technology Integration
6/10
Overall Rating: 6.1 / 10 (Average)

American Alarm provides a wide range of alarm and security systems for both residential and commercial properties including burglar alarms, fire protection, video monitoring systems, and keyless entry technologies. Each system is custom designed, installed, and monitored to meet the needs of the customer and property type, through a blend of technology and service to ensure the system is properly maintained and monitored.

Pros
  • Local Monitoring Station in Arlington, MA
  • 40+ years serving Massachusetts, Connecticut, and Rhode Island
  • Installs Video Surveillance Systems
Cons
  • DMP systems make it hard for customers to switch security providers
  • No Free or Discounted Systems
  • Poor Customer Reviews

HOW DOES American Alarm WORK?

Equipment - 4 / 10

American Alarm offers customers the option of a cellular or landline system and uses DMP equipment. The landline system requires about the same upfront costs but is five dollars cheaper per month.

Every new American Alarm home security system installed and monitored receives a lifetime warranty with an annual wellness inspection. One issue with DMP systems are that it is difficult to find another company to take over a DMP system, making switching more of a hassle down the line.

Installation Professional
Equipment Manufacturer DMP
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Security Monitors, Sensors, & Devices

  • Intrusion Protection
  • Door & Window Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors
  • Crash & Smash Protection
  • Surveillance
  • Indoor Cameras
  • Outdoor Cameras
  • Environmental Protection
  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke
  • Life Safety
  • Panic Button

MONITORING

Monitoring - 8 / 10

American Alarm operates its own 24-hour home security monitoring center. The center is UL listed and CSAA certified.

Monitoring Options Professional Monitoring
Monitoring Technology Cellular
Broadband
Number of Monitoring Centers 1
Monitoring Center Type Owned
Professional Monitoring Services 24/7 Professional Monitoring
2-Way Intercom
Fire Department Dispatch
Police Dispatch
Medical Dispatch

How much does American Alarm cost?

Contract & Price - 5 / 10

American Alarm doesn’t disclose much information regarding costs, but based on user reports, monthly costs vary significantly between $27 and $80 a month, depending on the equipment you choose. Customers who have larger homes should expect to pay more, especially if they choose a package that goes beyond the basics and offers more information or value.

If you live in New England, American Alarm & Communications is a viable option. Keep in mind that you will have to make a large investment upfront.

Monthly Fee (min) $27.55
Monthly Fee (max) $76.95
Number of Available Packages Undisclosed
Installation/ Activation Fee Undisclosed
Equipment Starting Cost Undisclosed
Contract Required Undisclosed
Minimum Contract Length Undisclosed
Cancellation Policy Undisclosed
Warranty Undisclosed

TECHNOLOGY INTEGRATIONS

Technology Integration - 6 / 10

American Alarm uses DMP’s Virtual Keypad software, which has an iPhone and Android app for the smartphone. Virtual Keypad integrates with Amazon’s Ring Doorbell, some Z-Wave lights, locks, and thermostats, and video surveillance software for those who want NVRs.

  • Mobile Access & Alerts
  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm
  • Home Automation
  • Lighting Control
  • Thermostat Control
  • Electronic Door Locks
  • Event-triggered Automation
  • Geo-Fencing

American Alarm reputation

Reputation - 3 / 10

American Alarm enjoys an average reputation across various consumer-driven review websites. On BestHomeSecurityCompanys.com, users scored them 0.2 out of 10, with customers citing poor customer service and outdated technology.

Trust Pilot Rating N/A
BBB Rating A+
Yelp Rating 2.5 out of 5
Google Rating 5 out of 5
Facebook Rating 4.2 out of 5
Date Collected 2019-1-21
Year Founded 1971
  • Certifications & Associations
  • Underwriter’s Laboratory (UL)
  • CSAA Five Diamond Certified

American Alarm Summary

In Conclusion

If you live in New England and are in need of a home security system American Alarm & Communications is a viable option. They are locally owned and operated and focus all their attention on fulfilling the needs of their customers in the area. Keep in mind that you will have to make a large investment upfront.

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Overall Score

  • Excellent reputation for customer service
  • Security camera & mobile app options
  • 100-day free trial, risk-free, money-back guarantee
  • Home automation devices available