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Frontpoint

DIY Installation Only, 100% Wireless

7.5

Overall Score

2 days ago

Frontpoint

Review

Rating: 7.5 / 10 (Good)

Frontpoint Security is a Virginia-based home security company that provides security solutions for homes and businesses. The company features wireless systems with cellular connectivity and 24/7 professional monitoring.

Frontpoint is a great DIY option for those who want to set up the entire system on their own and are tech-savvy enough to set everything up. With a strong support-focused brand, they’ve earned their reputation for helping out customers in a timely manner, and their user reviews speak volumes.

Ultimately, the only real drawback to Frontpoint is its higher price: their monitoring plans start at $34.99 a month.

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How is Frontpoint Rated?

Breakdown
Equipment
7/10
Monitoring
6/10
Reputation
8.5/10
Contract & Price
5.5/10
Technology Integration
8/10
Overall Rating: 7.5 / 10 (Good)

If you’re considering a wireless home alarm system, Frontpoint is a great option. Frontpoint is one of the leading wireless home security system providers in the nation. Let’s take a look at Frontpoint’s equipment and service and see how they stack up against other home security options.

Pros
  • Good Customer Service
  • DIY Installation
  • “Crash and Smash” Protection
  • Medical Alert Systems Available
  • Customizable Systems
Cons
  • Monitoring outsourced
  • No Month-to-Month Contracts
  • DIY installation only

HOW DOES Frontpoint WORK?

Equipment - 7 / 10

At the heart of the Frontpoint system is a wireless control panel. There are a variety of sensors you can have with the system, including:

  • Door sensors
  • Window sensors
  • Glass break sensors
  • Smoke detectors
  • Carbon monoxide detectors
  • Motion detectors

The Frontpoint home alarm system is relatively inexpensive because it is a DIY device, which means no installation fees. Although Frontpoint does not offer as many sophisticated features as some of its competitors, they are still popular due to their commitment to customer service.

Installation Self-Install (DIY)
Equipment Manufacturer General Electric
Portable
Wireless Sensors
Control Panel

Security Monitors, Sensors, & Devices

  • Intrusion Protection
  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors
  • Crash & Smash Protection
  • Surveillance
  • Indoor Cameras
  • Outdoor Cameras
  • Doorbell Cameras
  • Tilt & Pan Cameras
  • Live Surveillance
  • Event-triggered Surveillance
  • Environmental Protection
  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke
  • Life Safety
  • Panic Button
  • Medical Alert

MONITORING

Monitoring - 6 / 10

When the Frontpoint control panel gets a tripped alarm signal from one of the sensors, it immediately sends a secure signal via the cellular network to the monitoring center. That signal is encrypted, meaning that it’s almost impossible to disrupt it. There are a variety of options for Frontpoint’s monitoring plans that cover a number of contingencies, including intrusion, fire, and CO2. With the Interactive Monitoring plan, you can add another layer of protection. The system can be configured to send you a text (SMS) message whenever it detects a triggered alarm. Its smoke detector monitors a sharp rise in the temperature of the room and smoke associated with fires. Moreover, its carbon monoxide detector will keep you and your loved ones safe from harm. Additionally, the Frontpoint system offers “Crash And Smash” protection via Alarm.com. This means that even if someone breaks in and smashes the control panel, the alarm system won’t stop working—once the active sensor has been activated, the monitoring station is alerted.

Monitoring Options Professional Monitoring
Monitoring Technology Cellular
Number of Monitoring Centers 2
Monitoring Center Type Outsourced
Professional Monitoring Services 24/7 Professional Monitoring
Fire Department Dispatch
Police Dispatch
Medical Dispatch

How much does Frontpoint cost?

Contract & Price - 5.5 / 10

Frontpoint isn’t the cheapest home security system on the market, but it is not nearly the most expensive either.

Frontpoint monitoring service varies depending on your features, but starts at $34.99 per month.

Monthly Fee (min) $34.99
Monthly Fee (max) $49.99
Number of Available Packages 3
Installation/ Activation Fee $0.00
Equipment Starting Cost $200.00
Contract Required
Minimum Contract Length 12 months
Cancellation Policy 30-Day, 100% risk-free trial
Warranty 3 years

TECHNOLOGY INTEGRATIONS

Technology Integration - 8 / 10

Frontpoint’s Interactive and Ultimate plans offer control of the security system through their mobile app. Through the app, the system can be armed or disarmed, system alerts can me monitored, and notifications can be received. With the Ultimate monitoring plan, users can also access video feeds from cameras and have control of compatible smart-home lights, locks, and thermostats. Frontpoint’s equipment is also compatible with Amazon Alexa, IFTTT, and Z-Wave. In short, Frontpoint has most of the top-level integrations one could want in a home security system.

Compatibility
Amazon Alexa
Google Home
IFTTT
Z-Wave
ZigBee
  • Mobile Access & Alerts
  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm
  • Home Automation
  • Lighting Control
  • Thermostat Control
  • Appliance Control
  • Electronic Door Locks
  • Event-triggered Automation
  • History Log
  • Unique User Codes

Frontpoint reputation

Reputation - 8.5 / 10

Frontpoint’s customer service is universally praised for its attentiveness and promptness. In addition to excellent online customer reviews, Frontpoint has been recognized by the Society for Human Resource Management, the American Heart Association, and the New York State Governor’s Office for outstanding service. Resolving nearly all of its customer complaints, Frontpoint is an accredited business with an A+ rating from the Better Business Bureau.

Trust Pilot Rating 9.4 out of 10
BBB Rating A+
Number of BBB Positive Reviews 84
Number of BBB Neutral Reviews 4
Number of BBB Negative Reviews 46
Date Collected 2019-02-12
Year Founded 2007
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Overall Score

  • Excellent reputation for customer service
  • Security camera & mobile app options
  • 100-day free trial, risk-free, money-back guarantee
  • Home automation devices available