Alarm New England reputation
Reputation - 9 / 10
Alarm New England has excellent ratings across various certifying agencies, including the Underwriter’s Laboratory. Their customer reputation is stellar across every review platform, and they currently offer support via various channels, including their mobile apps, website, and phone.
||9.5 out of 10
|Google Reviews Rating
||4.9 out of 5
|Facebook Reviews Rating
||4.8 out of 5
||4 out of 5
- Certifications & Associations
- Underwriter’s Laboratory (UL)
Alarm New England is one of the largest regional home security companies and currently provides services to over 27,000 customers. The security company is known for its advanced alarm technology and quality customer service.
Unlike most companies that offer restrictive, pre-packaged plans, Alarm New England focuses on a customized approach. Customers can choose between basic equipment like a a touchscreen control panel, a smoke detector, a door/window sensor, a motion detector, and a key fob. The key fob can be used to arm or disarm the system without having to enter the home. Additional equipment is also available, including recessed door sensors, glass break detectors, flood/freeze sensors, carbon monoxide detectors, doorbell cameras, smart thermostats, and more.
Alarm New England equipment and monitoring aren’t the cheapest out there, but the cost is still affordable. Their basic plan for Wi-Fi only 24/7 monitoring is $24.99 a month. Their standard plan is $34.99 per month and gives you 24/7 professional monitoring and full use of the mobile app, including alert notifications. If you add things like door locks, doorbell cams, and thermostats, you’ll need the $44.99 per month plan, which lets you control home automation devices using the app and Amazon’s Alexa voice commands.
Alarm New England beta-tests each piece of equipment they sell to ensure that it meets their quality standards. Also, all devices function using Z-Wave and are wireless (including cameras and smart thermostats), so installation is a smooth process.
Reviewers stated that Alarm New England delivers dependable customer service—both for user questions and in emergency situations. The company highly receptive to customer feedback and works hard to implement recommended changes.
Alarm New England is a top-notch alarm and home automation company, using all the latest equipment and technology. The company offers a wide variety of options, features, and benefits. If you live in Connecticut, Massachusetts, Rhode Island, New Hampshire, Vermont, or Maine, Alarm New England is worth looking into.