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Alarm New England

DIY and Professional Installations Available

8.9

Overall Score

2 days ago

Alarm New England

Review

Rating: 8.9 / 10 (Excellent)

Alarm New England might be one of the best-kept secrets within the security industry. If you’ve never heard of them, there’s good reason for that. They maintain a small, loyal customer base in only three states: Massachusetts, Connecticut, and Rhode Island.

Surprisingly for a company of this size, the Honeywell equipment Alarm New England sells is on par with — if not more reliable than — the parts its national competitors are selling. What ultimately sets this family-owned business apart is its reputation for timely customer service and responsiveness, a breath of fresh air for those who’ve been ignored or taken advantage of by big national brands.

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VISIT SITE 857-201-4492

How is Alarm New England Rated?

Breakdown
Equipment
9/10
Monitoring
9.5/10
Reputation
9/10
Contract & Price
8.5/10
Technology Integration
9/10
Overall Rating: 8.9 / 10 (Excellent)

Alarm New England receives our highest overall rating for their superior value among home security companies. Providing the latest features, remote access, and home integration one could want from a modern home security system, Alarm New England also offers lightning-fast monitoring from their company-owned UL-approved monitoring station. Their customer service has been recognized for excellence from many certification organizations.

Pros
  • Highly-rated Customer Service
  • Professional or Self-Installation
  • Month-to-Month Options Available
  • Plans starting from $26.99
  • Able to Reuse Existing Equipment
Cons
  • Only Available in New England
  • Cannot Service Systems in Properties Larger than 5,000 sq ft

HOW DOES Alarm New England WORK?

Equipment - 9 / 10

With hardware manufactured by Honeywell, Alarm New England’s equipment is reliable and sophisticated. The touchscreen control panel is one of the best on the market. It’s easy to use and customizable in order to accommodate any home, rental, or business. Alarm New England offers a wide array of sensors, including door & window, garage door, glass break detection, motion sensors, recessed door sensors, and crash & smash protection. The environmental protection and surveillance components are robust as well, boasting carbon monoxide, flood, temperature change, and smoke sensors, in addition to all types of indoor and outdoor cameras. Because the hardware is non-proprietary, Alarm New England’s hardware can be used with other mobile apps and monitoring centers.

Installation Professional or Self-Install
Equipment Manufacturer Honeywell
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Security Monitors, Sensors, & Devices

  • Intrusion Protection
  • Door & Window Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors
  • Crash & Smash Protection
  • Surveillance
  • Indoor Cameras
  • Outdoor Cameras
  • Doorbell Cameras
  • Environmental Protection
  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke
  • Life Safety
  • Panic Button

MONITORING

Monitoring - 9.5 / 10

In addition to the standard wireless control panel and door sensors and window sensors, you will also have the option of adding security cameras that you can access through the mobile app. With this, as well as all of Alarm New England’s home security systems, it comes with 24/7 alarm monitoring services.

Monitoring Options Professional Monitoring
Monitoring Technology Cellular
Broadband
Landline
Number of Monitoring Centers 6
Monitoring Center Type Owned
Professional Monitoring Services 24/7 Professional Monitoring
Fire Department Dispatch
Police Dispatch
Medical Dispatch

How much does Alarm New England cost?

Contract & Price - 8.5 / 10

The company provides two installation options: professional or DIY. Customers can choose between month-to-month plans or save money with a contract. Alarm New England offers a 100 Safe Nights Guarantee, which ensures that if a customer is not happy with their system, they can return it within 100 days for a full refund.

Monthly Fee (min) $26.99
Monthly Fee (max) $51.99
Number of Available Packages 3
Wireless Sensors $0 Activation, Free Self-Installation
Equipment Starting Cost No Upfront Cost
Contract Required
Minimum Contract Length 0 months
Cancellation Policy Customers can choose between month-to-month or save money with a 3-year agreement.
Warranty 1 Year

TECHNOLOGY INTEGRATIONS

Technology Integration - 9 / 10

Alarm New England features an unprecedented level of technology integration, focusing on easy-to-use, award-winning home automation devices which they design and manufacture themselves, unlike most home security companies. Even if a disconnection with the central monitoring station occurs, their touchscreen panel sends email and text alerts. Alarm New England can interface with Amazon Alexa and Echo and Z-Wave.

Compatibility
Amazon Alexa
Z-Wave
  • Mobile Access & Alerts
  • iPhone App
  • Android App
  • Email & Text Alerts
  • Remote Video Feed
  • Remote Arm/Disarm
  • 7-Day Cloud Storage

Alarm New England reputation

Reputation - 9 / 10

Alarm New England has excellent ratings across various certifying agencies, including the Underwriter’s Laboratory. Their customer reputation is stellar across every review platform, and they currently offer support via various channels, including their mobile apps, website, and phone.

Trustpilot Rating 9.5 out of 10
Google Reviews Rating 4.9 out of 5
Facebook Reviews Rating 4.8 out of 5
Yelp Rating 4 out of 5
BBB Rating A+
Date Collected 2019-02-12
Year Founded 1972
  • Certifications & Associations
  • Underwriter’s Laboratory (UL)

Alarm New England is one of the largest regional home security companies and currently provides services to over 27,000 customers. The security company is known for its advanced alarm technology and quality customer service.

Unlike most companies that offer restrictive, pre-packaged plans, Alarm New England focuses on a customized approach. Customers can choose between basic equipment like a a touchscreen control panel, a smoke detector, a door/window sensor, a motion detector, and a key fob. The key fob can be used to arm or disarm the system without having to enter the home. Additional equipment is also available, including recessed door sensors, glass break detectors, flood/freeze sensors, carbon monoxide detectors, doorbell cameras, smart thermostats, and more.

Alarm New England equipment and monitoring aren’t the cheapest out there, but the cost is still affordable. Their basic plan for Wi-Fi only 24/7 monitoring is $24.99 a month. Their standard plan is $34.99 per month and gives you 24/7 professional monitoring and full use of the mobile app, including alert notifications. If you add things like door locks, doorbell cams, and thermostats, you’ll need the $44.99 per month plan, which lets you control home automation devices using the app and Amazon’s Alexa voice commands.

Alarm New England beta-tests each piece of equipment they sell to ensure that it meets their quality standards. Also, all devices function using Z-Wave and are wireless (including cameras and smart thermostats), so installation is a smooth process.

Reviewers stated that Alarm New England delivers dependable customer service—both for user questions and in emergency situations. The company highly receptive to customer feedback and works hard to implement recommended changes.

Alarm New England is a top-notch alarm and home automation company, using all the latest equipment and technology. The company offers a wide variety of options, features, and benefits. If you live in Connecticut, Massachusetts, Rhode Island, New Hampshire, Vermont, or Maine, Alarm New England is worth looking into.

Top Rated
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Overall Score

  • Excellent reputation for customer service
  • Security camera & mobile app options
  • 100-day free trial, risk-free, money-back guarantee
  • Home automation devices available