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Reliable Alarm

Home Security for Westford, MA

4.5

Overall Score

2 days ago

Reliable Alarm

Review

Rating: 4.5 / 10 (Below Average)

When it comes to choosing an alarm company, you want to know that you’ve chosen the best. Nothing is more important than the safety and well-being of your home. In this review of Reliable Alarm, we’ll take an in-depth look at this company that’s been serving the people of Massachusetts for decades.

It’s a little unknown whom exactly is running Reliable Alarm these days. We do know from 1st party research the company offers alarm products and services to the areas of Westford MA and surrounding areas. They design, install, maintain, monitor, and repair security and fire alarm systems and offer solutions and peace of mind to homes and businesses alike.

Although they have been around for a while, they have adapted with the times, and their systems use somewhat up to date technology.

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How is Reliable Alarm Rated?

Breakdown
Equipment
6/10
Monitoring
7/10
Reputation
4/10
Contract & Price
4/10
Technology Integration
6/10
Overall Rating: 4.5 / 10 (Below Average)

Reliable Alarm seems to have a lot going for it, but with limited online resources available, customers must call in with limited understanding of the product and have a sales rep come out in person. If they could provide clarity about their products, services, and costs online, they could really show off the capabilities of their CCTV security cameras and systems.

Pros
  • Provide 24/7 service to existing customers
  • Monitoring on all of their installations
  • Knowledgeable and well-trained staff
Cons
  • Website is dated and has limited info
  • Limited pricing transparency
  • Unsure of what supported manufactures
  • Less than 5 reviews online

HOW DOES Reliable Alarm WORK?

Equipment - 6 / 10

Reliable  Alarm offers comprehensive alarm systems including the basics like fire alarm systems, smoke alarms, and carbon monoxide detectors. They also offer more advanced equipment, such as motion detectors, door/window sensors, medical alert buttons, and fire systems.

24-hour Monitoring. You can monitor your home from anywhere using HD quality video which is sent straight to your smartphone. The video devices connect to your security system so that you receive alerts whenever any odd activity is detected, and you can see what it happening if an alarm goes off

Energy Monitoring. Reliable Alarm offers smarter energy savings by connecting your thermostats and lights to your security system so that you can schedule them to turn on and off. You will also be notified if a gas or water leak is detected.

Access. Customers can lock and unlock their door remotely with lock codes and can set time-limited access codes. You will receive notifications if a door has been left unlocked, and you are able to see who has just unlocked or locked your door. This technology means you can control who enters your property when you’re not there, and you’ll never have to worry about forgetting your keys again.

Installation Professional
Equipment Manufacturer Alarm.com
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Security Monitors, Sensors, & Devices

  • Intrusion Protection
  • Door & Window Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors
  • Crash & Smash Protection
  • Surveillance
  • Indoor Cameras
  • Outdoor Cameras
  • Environmental Protection
  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke
  • Life Safety
  • Panic Button

MONITORING

Monitoring - 7 / 10

Reliable Alarm offers their basic monitoring plan alongside home automation through an app.

Reliable Alarm provide services for homes . The services they provide include:

  • Installation
  • Repairs
  • Upgrades
  • Customer training on how to use systems
  • Monitoring

Reliable Alarm monitoring works in the case of non-emergencies too. For example, if a door or window is opened, you should be sent fast and reliable alerts to your smartphone.

Monitoring Options Professional Monitoring
Monitoring Technology Cellular
Broadband
Number of Monitoring Centers 1
Professional Monitoring Services 24/7 Professional Monitoring
2-Way Intercom
Fire Department Dispatch
Police Dispatch
Medical Dispatch

How much does Reliable Alarm cost?

Contract & Price - 4 / 10

Because every system is customized to your particular needs, there isn’t very much specific information online about Reliable Alarm pricing. But they do state that a variety of service plans are available for a one year fixed rate.

You can request a consultation or a quote on their website. Security prices depend on the size of the home or business, and the plans are typically sold with a low upfront cost and an ongoing monthly service fee.

Reliable also states that they offer some discounts on their IP camera systems.

Monthly Fee (min) Undisclosed
Monthly Fee (max) Undisclosed
Number of Available Packages Undisclosed
Installation/ Activation Fee Undisclosed
Equipment Starting Cost Undisclosed
Contract Required Undisclosed
Minimum Contract Length Undisclosed
Cancellation Policy Undisclosed
Warranty Undisclosed

TECHNOLOGY INTEGRATIONS

Technology Integration - 6 / 10

Reliable alarm’s bread and butter seems to be their IP camera systems.

Video alerts. Alerts are sent by text or email whenever system activity is detected.

Real-time awareness. Customers can see what is happening in and around their home with 24/7 recording cameras.

 

  • Mobile Access & Alerts
  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm
  • Home Automation
  • Lighting Control
  • Thermostat Control
  • Electronic Door Locks
  • Event-triggered Automation
  • Geo-Fencing

Reliable Alarm reputation

Reputation - 4 / 10

Reliable has served customers in Massachusetts for over 30 years, and one of the main reasons for their continued success is referrals from the loyal families and businesses they provide alarms to.

Customer reviews are generally positive, with customers quoting the thorough, informative staff, and the fair prices and lack of upselling as good aspects.

Trust Pilot Rating Undisclosed
BBB Rating Undisclosed
Yelp Rating Undisclosed
Google Rating 4 out of 5
Facebook Rating Undisclosed
Date Collected Undisclosed
Year Founded Undisclosed
  • Certifications & Associations
  • Underwriter’s Laboratory (UL)

Reliable Alarm Summary

In Conclusion

If you live in Westford, MA and are in need of a camera system, they definitely are a company worth considering. They are locally owned and operated and focus all their attention on fulfilling the needs of their customers in the area. Keep in mind that you will have to make a large investment upfront.

Top Rated
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Overall Score

  • Excellent reputation for customer service
  • Security camera & mobile app options
  • 100-day free trial, risk-free, money-back guarantee
  • Home automation devices available